FAQs – Ria

Welcome, how can we help you?

We’re here to help answer any questions you may have about our premium Salicornia products, shipping, and policies. Whether you’re curious about how to use Salicornia, its benefits, or need assistance with an order, you’ll find all the answers here. If you can’t find what you’re looking for, feel free to contact us directly—we’re always happy to help! 🌿

1. What is Salicornia?

Salicornia is a naturally salty, nutrient-rich plant often used as a healthy alternative to traditional salt. It’s sustainably sourced and packed with minerals like potassium, calcium, and magnesium.

2. Where does your Salicornia come from?

Our Salicornia is responsibly cultivated and sourced from the beautiful Ria de Aveiro in Portugal, one of Europe’s largest and most sustainable producers.

3. What does Salicornia taste like?

Salicornia has a natural, mild salty flavour with a slightly fresh, herbaceous note, making it a versatile addition to any dish.

4. How can I use Salicornia in cooking?

You can use salicornia as a seasoning during cooking or as a finishing touch after cooking. It works perfectly in fish, meat, vegetables, salads, and even baked dishes.

5. Is Salicornia a good alternative to salt?

Yes, Salicornia is an excellent, healthier alternative to regular salt. It has lower sodium levels and provides additional nutrients, making it perfect for anyone watching their salt intake.

6. Do your products contain any additives?

No. Our pure Salicornia products are 100% natural and free from any additives, preservatives, or artificial ingredients.

7. Is your product suitable for vegans?

Absolutely! Our Salicornia is completely plant-based, vegan-friendly, and gluten-free.

8. What’s the shelf life of Salicornia products?

Our dehydrated Salicornia products have a shelf life of over 12 months if stored in a cool, dry place.

9. Where do you ship to?

We currently ship to all addresses within the UK.

10. How long does shipping take?

All orders are prepared and shipped the next working day. We use EVRi Next Day Delivery, but it usually takes 2 days for your order to arrive.

11. How much does shipping cost?

Standard shipping is £3, however subscriptions and orders over £30 qualify for free shipping.

12. What if I’m not satisfied with my purchase?

We stand by our products and offer a 100% Satisfaction Guarantee. If you’re not happy with your order, contact us within 90 days for a full refund. Conditions apply.

13. How do I request a refund?

Simply email us at salicornia@maxgains.co.uk with your order details, and we’ll guide you through the process.

14. Do refunds apply to all products?

Our guarantee applies to single-order purchases. Unfortunately, refunds are not available for discounted, limited edition, or custom products.

15. Is your packaging sustainable?

Yes! We care about the planet and use eco-friendly, recyclable materials for our packaging.

16. Can I use Salicornia for non-cooking purposes?

Yes, Salicornia can also be used in bath infusions for stress relief, relaxation, and skin hydration.

17. How can I contact customer support?

You can reach us through our contact form on the website or email us directly at salicornia@maxgains.co.uk. We’re happy to help!

Welcome, how can we help you?

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